Shipping policy

Welcome to Tramora! We are dedicated to delivering your order accurately, on time, and in excellent condition. Please review our shipping policy to understand how we handle the shipping and delivery process.

1. Shipping Destinations

We currently ship to the following locations:

• North America: United States, Canada, Mexico

• Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,

• Asia: Bahrain, India, Japan, Korea, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam

• Oceania: Australia

• Special Administrative Regions: Hong Kong

For locations not listed above, please contact our customer service team at hello@tramora.com to check if we can accommodate your request.

 

2. Order Processing

• Orders are shipped from our 3PL partner in China

• All other products are shipped within 3-4 weeks.

 

3. Shipping Methods

All orders are shipped from China via ocean freight — a reliable, cost-effective, and environmentally conscious method. The estimated delivery time is approximately 4 weeks from the date of shipment.

Once your order arrives in your country, it will be handed over to a local carrier for final delivery. 

Please note - Delivery times may vary based on your location and the shipping option selected.

 

4. Customs, Duties, and Taxes

• All orders are shipped duty-free — no additional customs charges at delivery.

 

5. Order Cancellations

• You can cancel your order at any time before it is shipped. Once the order has been shipped, cancellations will no longer be possible. However, we can request a return of the shipment to our warehouse.

• Please note: In such cases, both outbound and return shipping costs will be deducted from your refund.

 

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

If you need any assistance with order tracking, please reach out to us on hello@tramora.com.

 

7. Lost Packages

If your package is lost in transit, please contact our support team immediately at hello@tramora.com and we will be happy to help you.

 

8. Returns and Refunds

For information about returns and exchanges, please refer to our Return Policy.

 

9. Contact Us

If you have any questions or concerns, feel free to contact our support team on hello@tramora.com